Corporate E-Learning

It is 8:50 AM and you just arrived at your desk for work. Your manager is waiting for you with a concerned look on their face and asks, “Is the sales report ready? I have to present it to the senior management team at 9:00 AM!” You hesitate before you respond. Then you say, “I thought the meeting was tomorrow.” You can imagine how the conversation goes from there. Welcome to the Administrative Support Skills workshop. Having effective administrative skills are essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue. Think of it. The current business environment is filled with many sources of information, and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieve for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively. In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this module will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

Organization begins at your data entry points. Emails, voice mails, and interoffice mail are all channels that ebb and flow with information that require processing and organization. In this module we are going to take a moment to see how these various entry points of information can be harnessed and used efficiently.

You are now ready to begin working on the data you received through the various channels we discussed in the previous module. Now it is time to organize your environment to be more efficient. This module will give you some great suggestions on how to organize your workspace, your tasks, and the people you work with on projects.

Now we have to focus on organizing your time. Building effective time management skills requires discipline and constant practice. It is easy to become fraught with tasks that are non-productive and time wasters. This module will discuss how to be a better time manager with some very simple behavior modification.

Ultimately, it is our job to deliver things on time. Prioritizing your work, staying on track and accurate goal setting are essential elements to you being able to deliver your project or tasks on time. This module will allow you to explore techniques that increase your effectiveness in meeting your deadlines.

As an administrative supporter, you will be tasked in organizing special and unique tasks that will require precise organization and execution. This module will give you the basics in handling several special tasks you may encounter.

Your job as an administrative supporter will place you in many situations where you are speaking with the leaders and decision-makers of the organization. Having sound verbal communication skills is essential in influencing those around you. This module will give you techniques to ensure you are communicating effectively and influentially.

Our body language dictates much of what we are feeling inside. Understanding effective body language is essential for an administrative supporter in building relationships throughout the organization. In this module you will explore body language, which will help you monitor your own body language as well as those around you.

Being an administrative supporter leaves plenty of room for empowering yourself. Often times, you are expected to act independently, make decisions and resolve issues with little or no guidance. In this module, you are going to learn how to empower yourself through assertiveness, consensus building, conflict resolution and decision making.

Working as a team with your manager is essential in keeping the lines of communication open and building rapport. A good and positive relationship with your manager is the foundation and support structure that gives you the ability to function independently. In this module, you will learn the basis of building a good relationship with your manager.

As we come to a close on this course, a very important topic is yet to be taught. Many of us spend more hours at work than we do at home with our families. The work environment can be a source of wellbeing or a source of stress and unhealthy living. The last module in the workshop focuses on how you can keep yourself healthy both mentally and physically.

Although this workshop is coming to a close, we hope that your journey to improve your administrative skills is just beginning. Please take a moment to review and update your action plan. This will be a key tool to guide your progress in the days, weeks, months, and years to come. We wish you the best of luck on the rest of your travels!