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Interpersonal Skills
We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
The Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
Objective:
- Understand the difference between hearing and listening
- Know some ways to improve the verbal skills of asking questions and communicating with power.
- Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
- Identify the skills needed in starting a conversation.
- Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
- Understand how seeing the other side can improve skills in influencing other people.
- Understand how the use of facts and emotions can help bring people to your side.
- Identify ways of sharing one’s opinions constructively.
- Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
- Learn tips in making an impact through powerful first impressions.
Introduction :
Getting Started
Welcome to the Interpersonal Skills workshop. We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.
Module 1 :
Verbal Communication Skills
Words are powerful tools of communication. Indeed, word choice can easily influence the thoughts, attitudes, and behavior of the people listening to us. Similarly, proper attention to the language of others can give us insight to what it is that they are really saying, helping us to respond appropriately and effectively. In this module, we will discuss important verbal communication skills like the art of listening, asking questions, and communicating with power.
Module 2 :
Non-Verbal Communication Skills
Communication is not just about what comes out of our mouths. In fact, what we don’t say --- our body language, voice intonation and use of silence ---- often sends a louder message to other people than the words we say. Unless we actively practice non-verbal communication skills, we can’t really be sure if we’re actually sending the message that we want to send.
Module 3 :
Making Small Talk and Moving Beyond
Small talk is the “ice-breaking” part of a conversation; it is the way strangers can ease into comfortable rapport with one another. Mastering the art of small talk ---- and how to build from this stage--- can open many personal and professional doors. In this module, we will discuss how to start a conversation, as well as how to skillfully ease our conversation starters into deeper levels of talk.
Module 4 :
Moving the Conversation Along
Initiating a conversation is one interpersonal skill, maintaining it is another. An engaging and effective conversation is one that “flows” and “goes forward.” To be able to keep a conversation from being stuck, it’s best to know techniques in moving a conversation along. In this module we will discuss techniques like asking for examples, using repetition, using summary questions, and asking for clarity and completeness.
Module 5 :
Remembering Names
Writer and lecturer Dale Carnegie once said that “a person's name to him or her is the sweetest and most important sound in any language." When we address people by name, we are telling them that we respect them, consider them as important, recognize their individuality, and warmly relate with them. If you want to be able to cultivate many functional friendships and working partnerships, you need the ability of remembering names.
Module 6 :
Influencing Skills
The skill of influencing others is a valuable asset to have; it can help us sell products and ideas, convince people and institutions to assist us, and even get the world to change! After all, while we don’t have the power to control other people, we can always do our best to persuade them. In this module, we will discuss how to improve our influencing skills. Particularly, we will discuss techniques like seeing the other side, building a bridge and giving in without giving up.
Module 7 :
Bringing People to Your Side
In the previous module, we discussed the different ways you can increase your influence over other people, and set the stage for persuasion. We will continue on that thread in this module, and discuss the ways you can bring people to your side. Particularly, we will discuss the persuasive techniques of appealing to a person’s emotions and reason.
Module 8 :
Sharing Your Opinion
In any social situation, you are expected to contribute. Sharing opinions is a way to present your personality to the world, and a way to create the image that you want to project. It is also an invitation for the other person to share their opinion, setting the stage for an engaging discussion or debate. In this module, we will discuss the skills you can use in sharing your opinion. Particularly, we will discuss how to use I-messages, disagree constructively, and build consensus.
Module 9 :
Negotiation Basics
We can do our best to persuade others to our side --- but what if the other party is as assertive? Then it’s time for some bargaining! In this module we will discuss some basic negotiating skills that can help you in both getting the best deal for yourself, and engaging the other person into an amicable discussion. We will discuss negotiation in its four stages: preparation, opening, bargaining, and closing.
Module 10 :
Making an Impact
Some people stand out, while others fade into the background. But if you want to make the most of interpersonal relationships, you have to be able to leave a lingering positive impression on the people that you meet. People’s first impressions of you are what dictate if they want to get to know you any further. You want to make sure, then, that you create an impact on people.
Conclusion :
Wrapping Up
Although this workshop is coming to a close, we hope that your journey to improve your interpersonal skills is just beginning. Please take a moment to review and update your action plan. This will be a key tool to guide your progress in the days, weeks, months, and years to come. We wish you the best of luck on the rest of your travels!