All Soft Skills ||
Front-line Officer’s Skills ||
Team Leader Skills ||
Middle Management Skills ||
Administrative Skills ||
Career Development ||
Human Resources ||
Personal Development ||
Sales & Marketing ||
Supervisors & Managers ||
Workplace Essentials ||
Emotional Intelligence
Emotional intelligence describes the ability to understand one’s own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of Emotional Intelligence have been around since at least the 1900’s, but the term was first introduced by Wayne Payne in 1985.
As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn’t until the publication of Daniel Goleman’s best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.
Objective:
- Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
- Understand, use and manage your emotions.
- Verbally communicate with others.
- Successfully communicate with others in a non-verbal manner.
- Identify the benefits of emotional intelligence.
- Relate emotional intelligence to the workplace.
- Balance optimism and pessimism.
- Effectively impact others.
Introduction :
Getting Started
Welcome to the Emotional Intelligence workshop. Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation. This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.
Module 1 :
What is Emotional Intelligence?
Emotional Intelligence is a part of you that affects every aspect of your life. Understanding the root causes of your emotions and how to use them can help you to effectively identify who you are and how you interact with others. With Emotional Intelligence being a fairly new branch of psychology, its definition can be found in various theories and models. We are presenting a definition influenced by a few theories, and mainly popularized by Daniel Goleman’s 1995 book Emotional Intelligence.
Module 2 :
Skills in Emotional Intelligence
Developing successful Emotional Intelligence begins by understanding your emotions and their meanings. With this understanding, you must uncover productive ways to manage your emotions, then use them to the benefit yourself and others.
Module 3 :
Verbal Communication Skills
Strong verbal communication skills are important in all facets of life. Without these essentials, one may find it hard to get a personal point across, articulate needs and desires or even compete in the business world. There are many factors that contribute to solid communication skills.
Module 4 :
Non-Verbal Communication Skills
There is more to communication than the words one speaks or message being conveyed. There are also non-verbal cues that all use in everyday conversations. Being mindful of the signals you send others through body language and the manner in which you speak may get your point across a lot faster than your mere words.
Module 5 :
Social Management and Responsibility
The terms Social management and responsibility refer to a group or organization’s participation in environmental, ethical, and social issues outside of the organization itself. ‘Outside of the organization’ can refer to issues at the country level, B2B (Business to Business) level or even the individual development of the members within the group or organization.
Module 6 :
Tools to Regulate Your Emotions
The ability to keep your emotions under control requires more than a willing heart. Understanding a situation through the eyes of another and strengthening self-management and self-awareness skills are tools that can be used in your quest to regulate your emotions.
Module 7 :
Gaining Control
Just by the very nature of the word, control is a very powerful thing to have. Having control causes companies to become multi-billion dollar entities and nations to crumble. This is no less important when it comes to having control over yourself, your thoughts, and emotions. Having control or the lack thereof could be the difference between building a successful career and no career at all. If you have control over these aspects of your life, pat yourself on the back. If you do not, read the following to obtain the necessary tools to become the master of your fate.
Module 8 :
Business Practices (I)
There is more to the workplace than the business itself. An employee’s makeup, which is emotions and their ability to manage them, level of Emotional Intelligence and communication skills are all a part of whether or not a business is successful.
Module 9 :
Business Practices (II)
Optimism and pessimism are two schools of thought adopted by individuals within organizations. Neither extreme is considered better than the other. The proper balance of the two is a fundamental part of best business practices.
Module 10 :
Making an Impact
There are opportunities we face each day that allow us to make an impact on the lives of others. How we impact others is up to us. It requires a conscious effort on our part to decide if we are going to leave a legacy of good or bad. Whichever you decide, be sure to thoroughly think through who you are and what you want others to remember about you.
Conclusion :
Wrapping Up
Although this workshop is coming to a close, we hope that your journey to improve your understanding of Emotional Intelligence is just beginning. Please take a moment to review and update your action plan. This will be a key tool to guide your progress in the days, weeks, months, and years to come. We wish you the best of luck on the rest of your travels!