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Workplace Essentials ||
Workplace Diversity
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. Your participants will be able to use strategies for removing barriers and stereotypes, and to encourage diversity in the workplace and even through their community.
The Workshop Diversity workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.
Objective:
- Explain the definition, terms and history of diversity
- Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
- List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
- Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
- Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
- Understand and respond to personal complaints, and develop a support system to manage the resolution process
- List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
Introduction :
Getting Started
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home.
Module 1 :
Understanding Diversity
What is Diversity? Diversity is the inclusion of a wide variety of people of different races or cultures in a group or organization. It is vital that every employer and employee has an understanding of the concepts diversity.
Module 2 :
Understanding Stereotypes
Everybody is different and we encounter a diverse set of people every day. Some differences cannot be seen by just looking at a person. Treat each and every person you encounter with respect and dignity. Through this module we will begin to identify what if any stereotypes a person may have.
Module 3 :
Breaking Down the Barriers
We are each responsible for changing our stereotypes and breaking down the barriers. Are your own assumptions based on things you have heard from others, in school, TV, or the movies? Is it possible that some of your negative images are incorrect -- at least for some people in a certain group? Rather than making sweeping generalizations, try to get to know people as individuals. Just as that will reduce the stereotypes you hold of others, it is also likely to help reduce the stereotypes others hold of you.
Module 4 :
Verbal Communication Skills
Words are a powerful tool. Knowing how we use words to communicate is vital in understanding where it fits into diversity. Saying the right thing or even more important not saying the wrong thing will help you in your everyday life. Through this module we will touch on differences between listening and hearing, and asking the right questions and communicating with power.
Module 5 :
Non-Verbal Communication Skills
We all communicate nonverbally. The image that we project from our nonverbal communication affects the way that our spoken communication is received. While interpreting body language is important, it is equally important to understand what your nonverbal communication is telling others. It takes more than words to persuade others.
Module 6 :
Being Proactive
Organizations who address diversity proactively will have the most success implementing and enhancing diversity programs.
Module 7 :
Coping with Discrimination
One only has to check the EEOC web site to know that in spite of laws and significant progress against discrimination in the U.S. workplace, it is still pervasive. If you feel that you have been a victim of discrimination, there are actions you can take to gather data and protect yourself.
Module 8 :
Dealing with Diversity Complaints as a Person
A discrimination complaint is an allegation by an employee of unfair treatment in some aspect of employment based upon the individual's race, religion, age, gender, color, national origin, disability, or status as a disabled or Vietnam era veteran or any other characteristic protected by law.
Module 9 :
Dealing with Diversity Complaints as a Manager
Workplace complaints regarding discrimination generally originate with employees -- or through exit interviews. They can also come through notification of an EEOC or similar agency, or by letter from an attorney. As a manager, you are often the first point of contact when an employee wishes to make a complaint. Because efficient and effective handling of a complaint is an important responsibility, it is critical to understand and follow a careful process.
Module 10 :
Dealing with Diversity Complaints as an Organization
An organization must take specific actions once a complaint has been filed. All complaints must be taken seriously and dealt with in a professional manner. As a company you should be prepared with documentation, policies, and procedure to follow if a complaint is ever made. We will look at the processes involved if ever a complaint is put forth.
Conclusion :
Wrapping Up
Although this workshop is coming to a close, we hope that your journey to journey to improve your workplace diversity knowledge and skills is just beginning. Please take a moment to review and update your action plan. This will be a key tool to guide your progress in the days, weeks, months, and years to come. We wish you the best of luck on the rest of your travels!